Return & Refund
RETURN & REFUND
Thank you for shopping at LYHIAS. If you are not satisfied with your purchase, please contact us at support@lyhias.com. We will assist you according to the policy below.
RETURN ELIGIBILITY
You may request a return within 14 calendar days after receiving your order.
Returned items must:
• Be unworn, unwashed, unused, and unaltered
• Be free from stains, odors, damage, or signs of wear
• Have all original tags attached
• Be returned in the original packaging
• Include all original accessories, if applicable
Items that do not meet these conditions may be refused.
You must contact us for authorization before returning an item. Returns sent without approval may be refused. Do not send returns to the address on the original package, as it may not be an authorized return facility.
MADE-TO-ORDER ITEMS
All LYHIAS dresses, including standard-size dresses, are made to order.
Standard-size items may be returned within 14 calendar days if they meet all return conditions.
Custom-size items are made using the measurements provided by the customer and cannot normally be resold. They may only be returned, exchanged, or refunded when there is a confirmed quality issue, damage, defect, incorrect item, or an error made by us.
Please check the style, color, size, and measurements carefully before placing your order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, contact us as soon as possible and provide:
• Your order number
• A description of the problem
• Clear photos of the item
• Photos of the original packaging
• Photos of the product tag or shipping label when relevant
After review, we may provide an exchange, replacement, alteration reimbursement, partial refund, or full refund.
For confirmed damaged, defective, or incorrectly shipped items, we will provide a full refund, including applicable original and return shipping costs.
STANDARD-SIZE RETURNS
Standard-size items may be returned if you change your mind or are not satisfied, provided that the request is submitted within 14 calendar days and the item remains in its original condition.
For returns not caused by damage, defects, or our error:
• The original shipping fee is non-refundable
• The customer is responsible for return shipping
• A 10% restocking fee will be deducted from the refund
CUSTOM-SIZE ITEMS
Custom-size items cannot be returned because the customer changed their mind, selected the wrong style or color, submitted incorrect measurements, or because an accurately produced item does not fit as expected.
They may qualify for return only if there is a confirmed quality issue, damage, incorrect item, or material difference from the measurements confirmed in the order.
EXCHANGES
We offer exchanges for eligible items. Contact support@lyhias.com within 14 calendar days after delivery and wait for authorization before returning the item.
Exchange eligibility depends on the item’s condition and product availability. For exchanges not caused by our error, the customer may be responsible for return shipping, price differences, and reshipping costs.
If an exchange is required because we sent a damaged, defective, or incorrect item, we will cover the applicable shipping costs.
FINAL SALE ITEMS
Final Sale items cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.
BUY-MANY-KEEP-ONE ORDERS
Because our dresses are made to order, we do not recommend ordering multiple dresses with the intention of keeping only one. Eligible returns remain subject to this policy, including applicable shipping and restocking fees.
RETURN PROCESS
1. Email support@lyhias.com with your order number, the item involved, the reason for your request, and supporting photos when applicable.
2. Wait for return authorization and instructions. We will assign the correct return facility.
3. Pack the approved item securely in its original packaging with all tags and accessories.
4. Use a trackable shipping service and keep the receipt and tracking number.
5. After receiving and inspecting the item, we will notify you whether the return, exchange, or refund has been approved.
We are not responsible for returns sent to an unauthorized address or packages lost or damaged during return shipping.
AUTHORIZED RETURN FACILITIES
Depending on your order, customer service will assign one of these facilities:
California Facility
Recipient: Aellen WH
2312 Edwards Ave
South El Monte, CA 91733
United States
Georgia Facility
Recipient: HarrisonYDTJ
6550 Jimmy Carter Blvd, Unit A
Norcross, GA 30071
United States
Do not choose an address yourself. Use only the address given in your return authorization. Returns sent to the wrong facility may be delayed or refused.
RETURN SHIPPING AND RESTOCKING FEES
For change-of-mind, sizing-preference, or other non-quality returns:
• Original shipping is non-refundable
• The customer pays return shipping
• A 10% restocking fee is deducted
For confirmed damaged, defective, or incorrectly shipped items, we will cover applicable shipping costs and waive the restocking fee.
REFUNDS
Returns are normally inspected and processed within 4–6 business days after arriving at our facility.
Approved refunds are issued to the original payment method. They may take another 3–10 business days to appear, depending on the bank or payment provider.
For returns not caused by our error, refunds exclude the original shipping fee, return shipping fee, and 10% restocking fee. We will send a confirmation email after processing the refund.
ORDER CANCELLATION
Because every dress is made to order, materials and labor are committed after order confirmation.
• Within 24 hours after payment confirmation:
Full refund of the item price and shipping fee
• Between 24 and 72 hours after order confirmation:
80% refund of the item price, plus the shipping fee
• Between 72 and 120 hours after order confirmation:
50% refund of the item price, plus the shipping fee
• More than 120 hours after payment confirmation:
Shipping fee only
• After shipment:
The order can no longer be canceled
Contact support@lyhias.com as soon as possible to request cancellation. A request does not guarantee cancellation before production enters the next stage.
ALTERATION REIMBURSEMENT
If you keep your dress and arrange minor alterations locally, we may provide limited reimbursement.
Send us your order number, photos of the issue, and a copy of the tailor’s receipt. Maximum limits are:
• Dresses priced at $99 or less: up to $20
• Dresses priced from $100 to $159: up to $30
• Dresses priced from $160 to $199: up to $40
• Dresses priced above $200: up to $60
Reimbursement requires approval and cannot exceed the amount on the tailor’s receipt.
SIZE AND FITTING ISSUES
Our dresses may contain additional seam fabric for minor alterations. Because each item is measured by hand, small differences may occur.
If the finished dress differs materially from the confirmed measurements, contact us with clear measurement photos.
If an item matches the size ordered but does not fit as expected, it is not considered defective. Standard-size items may still qualify for return. Custom-size items cannot be returned for this reason, but alteration reimbursement may be available.
COLOR DIFFERENCES
Colors may vary slightly because of lighting, fabric, photography, and screen settings. Minor variation is not normally considered a defect.
If you believe you received the wrong color, send us clear photos taken in natural lighting.
HANDMADE DETAILS
Many dresses include handmade tailoring, embroidery, beading, or decorations. The following minor characteristics are not normally considered defects:
• Loose thread ends that can be carefully trimmed
• Creases caused by packaging or shipping
• Removable tailoring marks
• Temporary fabric or packaging odors
• Minor variations in handmade decorations
Contact us before washing, wearing, or altering an item if you believe it has a quality issue.
CONTACT US
For returns, exchanges, refunds, cancellations, or alteration reimbursement, contact:
support@lyhias.com
Please include your order number so we can assist you efficiently.